Sometimes, relationships can break down and one party starts to provide more than the other. This is true in all aspects of life but in business it can be particularly damaging to your bottom line. When you are trying to scale your business and move forward, hiring the right people is often the most critical aspect, but it can often be time-consuming and
effort- and resource-intensive to secure the right person. Ask yourself the questions below in order to work out whether your recruitment partner is the right person to meet your business needs.
1 – Are they attentive? Ultimately this is a partnership and you don’t want to create a master – slave relationship. However, the recruitment company you engage with are providing a service, and they should therefore be prompt, clear and open about what they will do by when. If you feel like you are getting five-star service, that really is a great starting point.
2 – Do they actively listen? This is really important. Sales is a tough gig and I often hear examples of recruiters wanting to sell to customers rather than listen. The key to success with your recruitment partner is for them to listen and understand your problems and then challenge you to create solutions.
3 – Are they timely? Look, a thorough recruitment process takes time. A no-stone-unturned approach is not a quick fix. However, your chosen recruitment partner should outline timescales for delivery or at least provide a review on how they are progressing. This gives you peace of mind that the process is working towards a deadline but also allows for any issues to be captured and dealt with in a timely manner.
4 – Do you like dealing with them? This is purely down to individual preference but you have to like who you work with. If you are finding it a slog and see the recruiter you are working with as a necessary evil, then it should be time to consider your options.
5 – Do they deliver? Ultimately it all boils down to delivery. Do they solve your problems by delivering great people who fit the brief on time and in a professional way? And if not, do they add value by telling you what to do to solve your problems? In a candidate-short market, it may not be down to the recruiter you are using, but the proposition you are asking them to take to the market. If this is the case, you need to know so that this can be addressed.
There are numerous things to consider when choosing your recruitment partner or reflecting on the one you are working with at the moment. My advice would be start with the above and if you are still in a position of questioning the results, then perhaps it's time to consider a new option. For an open discussion call Gareth Foden on +44 1606 212 020.